Write to us about
- A step on 1win.ng that no longer matches our notes on the 1win.ng app route, for example a renamed menu item or a changed QR code screen.
- A figure, date or label on any page that looks wrong.
- A file, link or message someone sent you while claiming to be from 1winsapk.ng. We never send install files or links to them, so treat any such message as fake and forward it to us.
- A request about personal data we hold, as described in our privacy policy.
Please include the page address and, where you can, a phone screenshot. Crop out your balance, phone number and notifications before you attach it.
What to take to 1win instead
Login problems, deposits, withdrawals, identity checks, bonuses and anything inside the installed app belong with 1win’s own support. On 1win.ng that is the live chat, where a bot answers first with topic buttons; our page on reaching 1win customer support describes what happened when we used it. We cannot pass messages to 1win or speed up a payment.
Never send us
Your 1win password, SMS codes, BVN, card numbers or ID documents. If one is in your email by mistake, say so and we delete the message.
When we reply
We answer within 30 days. When a report leads to a change, Aisha Bello checks it against 1win.ng on that day and the page gets a new date in its byline. We do not run a chat, phone line or contact form on this site; email is the only channel.
If betting is causing you trouble, do not wait for us: the 24/7 Gamble Alert numbers are on our page about limits and help.
What changed on this page
- Page rewritten for 1winsapk.ng from our checks of 1win.ng on 8, 13 and 14 October; every 1win figure is marked by source.
- Updated with the third check: deposit limits per method, withdrawal times from the rules, KYC rules, lobby and sportsbook counts.
Found a mistake? Write to [email protected] and we will date the fix here.
Learn more about About Us in our dedicated guide.